Live Webinar! Transforming Payment Services for the Digital Age: From Reactive to Proactive Customer Experience.
We look forward to you joining our Webinar on Transforming Payment Services for the Digital Age: From Reactive to Proactive Customer Experience.
Hosted by Intix on Friday 6 December 2024, 11:00-12:00 CET (10:00-11:00 UK)
As the financial landscape evolves, so do customer expectations in payment services. This shift highlights the importance of proactivity in payments. For modern banks, moving from a reactive approach to a proactive one is critical to meeting customer demands, enhancing satisfaction and building loyalty.
Proactive payment services allow banks to anticipate issues, provide relevant insights and offer timely support, creating a competitive edge.
In this session, we’ll explore the strategies and technologies that are driving these changes, from real-time transaction data analytics to AI-powered solutions.
Join our panel of experts as we dive into how banks can leverage these tools to deliver the future of payments and exceed customer expectations in a digital-first world:
- Olivier Denecker, Senior Payments Expert, Former Partner McKinsey & Company – With over 25 years of expertise, Olivier has been instrumental in shaping the global and European payments landscape. As a former Global Payments Expert Partner at McKinsey & Company, he led McKinsey’s global center of competence on Payments and established the Global Payment Infrastructure Service line.Olivier has advised a broad range of clients across Europe on critical payment and card-related topics, with an extensive reach into the Middle East, Africa, Asia Pacific, and Latin America. A recognized thought leader and author on payment trends and industry shifts, Olivier regularly shares his insights as a speaker at premier conferences worldwide, offering deep perspectives on the future of payments and digital finance.
- Kjeld Herreman is a founding partner at Paylume, and has acquired over 15 years experience in the payments industry. Having worked with corporates, banks, payment service providers, fintech’s, market infrastructures, associations, and payment networks on their strategic payment challenges across multiple continents, he has a 360° view on the payments processing ecosystem.
- Karthik Jagannathan, Head of Payments Advisory at Intix, a seasoned Payments Programme Director with over 20 years experience across financial services, specialising in strategic programme leadership and innovative payment solutions.
We look forward to sharing our insights and experience with you!