Business Activity Monitoring

Proactive Oversight:
Safeguarding Payment Flows to Prevent Costly Disruptions

Monitoring payment flows is vital to preempt anomalies and bottlenecks that can escalate into customer dissatisfaction and financial losses. Early detection allows financial institutions to take swift action, ensuring seamless transactions and preserving client trust.

Consider these real-life scenarios that highlight the risks of inadequate business activity monitoring:

Forex Payment Delay Due to System Restriction: A corporate client’s cross-border forex payment was delayed due to a system limitation requiring the transaction to be split into three parts. The delay risked loss claims, with customer service unaware and unable to inform the client.2
Payment Delay Due to Late Liquidity Provision: A large transfer was delayed for hours as treasury released liquidity gradually to maximize overnight gains, frustrating the customer while operations and client service remained unaware.
Container Ship Payment Issue: A container ship remained stuck at its harbor of origin, awaiting clearance due to a payment flow issue. The delay disrupted theView Page client’s operations, leading to financial losses and a compensation claim.

The Challenge

Achieving Proactive Oversight with End-to-End Payment Flow Transparency

Financial institutions struggle to identify blocked transactions, system bottlenecks and impacted payments in real time, leading to delayed issue resolution and increased operational risk.

Without immediate insight into Value at Risk or continuous SLA monitoring across internal systems and external partners, Financial Institutions are left reacting to problems instead of preventing them. End-to-end payment flow transparency is essential to shift from a reactive to a proactive approach, ensuring real-time issue identification, drill-down insights and enhanced Business Activity Monitoring.

Real-Time Payment Flow Monitoring

For Financial Institutions to guarantee seamless, effective transaction processing, real-time payment flow monitoring is crucial. It gives visibility throughout the whole payment lifecycle, including business activity monitoring and technical performance monitoring (which monitors how long each step in the flow takes to execute).

Financial Institutions are able to monitor every stage of the payment process, meet SLAs and quickly identify any performance or stability bottlenecks thanks to this thorough oversight. These capabilities are essential as banks transition to instant payments, where accurate and prompt processing is essential to maintain operational resilience, customer trust and compliance.

The Intix Transaction Track & Trace solution, which is part of the Intix Transaction Data Platform, offers this end-to-end payment flow tracking.

Transaction Track & Trace

Intix Business Activity monitoring mockup

Benefits

By streamlining payment lifecycle transparency and enabling proactive risk management, Intix delivers measurable cost savings and optimized performance for financial institutions.

Reduce Operational Costs

Increase Efficiency & Automation

Improve Customer Satisfaction

Boost Regulatory Compliance

The Result

The Intix Transaction Data Platform offers comprehensive monitoring and optimisation of payment flows by focusing on both the technical and business aspects of the payment lifecycle.

With detailed SLA reporting and real-time alerts for breaches, banks can ensure compliance with processing deadlines and regulatory requirements. The platform also identifies recurring bottlenecks, allowing banks to prioritise improvements, especially crucial for Instant Payments readiness. Additionally, Intix helps uncover underutilised or unused payment flows, enabling banks to streamline their payment landscape, reduce costs, and enhance overall performance.

Operations managers, risk and compliance officers, and IT administrators benefit from these insights, driving better decision-making and infrastructure optimization.

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Comprehensive Monitoring and Optimisation of Payment Flows

Use Case

Proactive Oversight: Safeguarding Payment Flows to Prevent Costly Disruptions

Achieving Proactive Oversight with End-to-End Payment Flow Transparency

Real-Time Payment Flow Monitoring

Benefits

Reduce Operational Costs

Increase Efficiency & Automation

Improve Customer Satisfaction

Boost Regulatory Compliance

The Result

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Proactive Oversight:
Safeguarding Payment Flows to Prevent Costly Disruptions